Payments

1. How can I pay for my order?

We accept: 

• Credit and Debit Cards - UAE-issued or International Visa or MasterCard Credit and Debit Cards.
• Cash on Delivery.
• My Credit.
• Tabby.

2. Can I place an order online without a Credit or Debit Card?

• Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

3. Can you transfer the amount in My Credit balance to my bank account?

No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

Your My Credit balance can only be used to shop online.

4. Are your prices inclusive of Value Added Tax (VAT)?

Yes, the amount you see at checkout is inclusive of VAT, which means you don’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

6. What is the instalment programme?

Simple – just pay for any large order in easy installments. A number of banks allow you  to pay for products on our site in installments when you use select cards. 

If your order and card are eligible for installments, you will be able to select the tenure you prefer during checkout.

5. What is Tabby?

Tabby is an easy payment method which allows you to buy the things you love and pay for them later. You can repay in either of these ways: 

Pay later:

If you select this option, you only need pay 30 days after purchase or 14 days after delivery, whichever is earlier. 

Pay in installments:

You will need to pay only 25% at the time of purchase, the rest can be paid in 3 monthly  installments. 

Tabby is safe, simple and convenient: Your transaction is protected by the latest industry-standard security protocols.

6. What is Tabby Installments?

Spread the cost of your order over several months. You only get to pay 25% of your order at the time of order placement and the rest 75% is in 3 equal monthly installments of 25% each. Debit and credit cards are accepted.

7. Can I pay for my order before my due date?

Yes, you can. Simply login to your Tabby account using the mobile number used during your purchase, and then choose the order you would like to pay for.

8. How can I shop with Tabby?

Tabby is easy to use. Here’s what you need to do:

1.    Add your favourite items to the basket and checkout 

2.    Choose Tabby as your payment method on the Payment page

3.    Confirm your mobile number and email and click on ‘Continue’

4.    Enter the 4-digit verification code that was sent to your mobile number

9. Do I need to have a Tabby account to use Tabby?

Yes, you need to have a Tabby account. It’s easy to create a Tabby account. You need:

•    Your Emirates ID

•    Phone number

•    Email address

You can also create your Tabby account directly from our site. Tabby may ask you to upload a picture of your Emirates ID when you create your account.

10. Is there a credit limit with Tabby?

Yes, there is a minimum and maximum you can spend on a single purchase with Tabby. This will depend on what Tabby payment you choose.

Tabby - Pay later 

Minimum: AED 50 

Maximum: AED 1,000 

11.  How do I repay my purchases made through Tabby?

Here's how it works:

Tabby - Pay later

Just log into your Tabby account before the due date of your payment, which will be 14 days after delivery or 30 days after your purchase, whichever comes earlier. You can use your Credit or Debit card to pay securely on Tabby. Rest assured, all your payment information is safe and processed securely by Tabby.

12. How will I know when my Tabby payment is due?

Tabby will notify you via email or SMS about your payment due date after it receives your payment request and approval. 

Tabby - Pay later

The due date is 14 days after order delivery or 30 days after your purchase, whichever comes 

earlier.

13. My Tabby payment is due, but I haven't received my products yet. What should I do?

If you haven't received your order yet, get in touch with Tabby. They will adjust your account to ensure that you won't need to make payment until the issue is resolved.

14. Why am I unable to pay using Tabby?

Your payment may have failed because: 

●    You haven’t paid for previous orders that you made using Tabby. You need to clear at least one pending payment to place new orders with Tabby.

●    You have an overdue payment with Tabby. This means you may be blocked from using Tabby until the overdue payment is cleared. You can continue to use Tabby after you make your payment. 

●    Your basket value exceeds the maximum limit of AED 1,000 

●    You request may have been declined because of Tabby’s risk policy or Terms and Conditions.

15.  How will I receive a refund if I paid through TABBY?

If there are any remaining installments, they will be deducted from the refunded amount.