Shipping

Get information on delivery schedules and shipping charges.

 

Delivery Charges

Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.

 

Shipping Type	Order Value	Shipping Charge	Cash on Delivery
Click and Collect	Any	Free	Not Available
Standard delivery	Less than AED 100	AED 15	AED 20
Standard delivery	More than AED 100	Free

 

 Popular Questions

Get answers to our most frequently asked questions.

 

I placed an order today. When can I expect my shipment?

Your delivery schedule will depend on the product and the time that you place your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.

 

What if I miss a delivery?

If you are not at home, our delivery partner will call you and request you to reschedule your delivery. You can also reach out to our customer support team at [email protected] and we’ll schedule another delivery date and time that suits you better.

 

I’ve already paid AED 15, so why am I being charged an additional AED 20?

These two amounts are for two separate charges. Our standard shipping charge is AED 15, while our Cash on Delivery charge is AED 20. If you’re paying by cash, you’ll have to pay an extra AED 20 over and above our shipping charge. Of course, you can always avoid the Cash on Delivery charge by paying with your Credit or Debit Card.

 

Can I pick up my order from your warehouse?

No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery. Additionally, you can always choose to pick up your order from the nearby store. Simply select collect & collect at checkout and select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.