Babies & More

Orders


1. How do I order products online?


Easy!


  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.


That’s it! You’re all done.


2. Can I place an order over the phone?


At the moment, we only accept orders placed through the R&B fashions website or app


3. Can I place an order without opening an online account?


Yes, you can always checkout as a guest user. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.


4. Will I be charged for delivery?


Delivery is free on orders of AED 100 and above. If your total order value is less than AED 100, you will be charged AED 15 for delivery.


There will also be an additional service charge of AED 20 on all Cash on Delivery orders.


Your delivery charges will be displayed during the checkout process.


5. How do I cancel my order?



It's easy. Here's what you need to do.


  • If you've signed in to your account:
  • Go to the Order Details page in your My Account section.
  • Click on the order from which you want to cancel products.
  • Select the specific products you wish to cancel.
  • Click 'Cancel selected items'.


That's it! You're done.


If you're a guest user:


  • Reach out to us on [email protected] and we'll help you cancel your order.
  • Do remember that you can only cancel orders that are in the Processing stage.
  • However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.


6. I was disconnected from the internet while my order was being processed. How do I complete my order?


That sounds terrible. Fortunately, if a ‘Thank You’ screen hasn't been displayed/you haven’t received an order confirmation email/SMS, it means your order hasn't been processed. Restart the process and try again.